Privacy Policy

1. Information We Collect

When you create an account or place an order, we collect the following personal data:

• Identity data: name, username
• Contact data: email address, phone number
• Transaction data: order history, products purchased, pricing
• Delivery data: shipping address
• Technical data: IP address, browser type, pages visited, session cookies

We do not store full payment card details. Payment processing is handled by our payment provider and is subject to their security standards.

2. How We Use Your Information

Your information is used solely to:

• Process, fulfill, and ship your orders
• Respond to customer support and account inquiries
• Send transactional emails (order confirmation, shipping updates, account security)
• Prevent fraud and verify order legitimacy
• Maintain and improve website functionality
• Comply with legal obligations

We do not send marketing emails. We do not use your data for advertising profiling or targeted advertising.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

• Contract performance: to fulfill your order and provide customer support
• Legal obligation: to comply with applicable laws (e.g., tax and financial record-keeping)
• Legitimate interests: to prevent fraud and improve our services
• Consent: for cookies and analytics (you may withdraw consent at any time)

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. Your data is shared only with service providers strictly necessary to fulfill your order — including shipping carriers and payment processors — who are contractually bound to protect your information and may only use it for the purposes we specify.

We do not share your data with advertisers, data brokers, or any third party for commercial purposes.

5. Cookies and Tracking

Our site uses the following types of cookies:

• Essential cookies: required for login sessions, cart functionality, and security. These cannot be disabled without breaking the site.
• Preference cookies: remember your age verification and cookie consent choices.
• Analytics cookies: we use Google Analytics (via Google Tag Manager) to understand how visitors interact with our site, including pages visited and general geographic region. This data is collected anonymously.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. We do not sell tracking data to advertisers.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, bcrypt hashing for all passwords, and strict access controls. We do not store payment card data. No method of transmission over the internet is 100% secure — while we take all reasonable precautions, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: request correction of inaccurate information
• Erasure: request deletion of your account and associated data (available directly via your account settings)
• Restriction: request that we limit how we process your data
• Portability: request your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: for any consent-based processing at any time

To exercise any of these rights, contact contact@keosupps.com. We will respond within 30 days.

If you are in the EEA and believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services and comply with legal obligations. If you request account deletion:

• Your account is scheduled for deletion after a 24-hour cancellation window
• Order records required for tax or legal compliance are retained for up to 7 years
• All other personal data is permanently deleted within 90 days of account deletion

9. International Data Transfers

If you access our site from outside the country where our servers are located, your personal data may be transferred internationally. By placing an order or creating an account, you consent to this transfer. We take reasonable steps to ensure your data remains protected in accordance with this policy regardless of where it is processed.

10. Children's Privacy

Our site is intended solely for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided us with personal data, we will delete it immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and share
• The right to delete your personal information
• The right to opt out of the sale of personal information — we do not sell personal information
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact contact@keosupps.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on this page and update the "Last Updated" date. Your continued use of the site after any update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions or requests, contact: contact@keosupps.com